Payment Information

The No show charges or cancellation penalties according to the policy, the credit cards entered to generate the reservation will be automatically charged.

At check-in, guests must present a photo ID and the credit card used on the website for full payment or guarantee payment.

General Policies

(1 ) Cancellations:

• The period to cancel without penalty begins at the beginning of the check-in day. For example, if check-in is on January 1 and the policy allows cancellations up to 2 days before, the cancellation must be made before 11:59 pm on December 29.
• Exceptions may be considered , prior authorization from the hotel.

(2) Early Departure or No Show:

• Early departure or no show will result in cancellation and 100% penalty
• Exceptions may be considered, with prior authorization from the hotel.

(3) Reservation Modification:

• "Non-Refundable" reservations do not allow changes in dates or names.
• Extending the reservation implies prolonging the original policies and restrictions.
• Exceptions may be considered, with prior authorization from the hotel.

(4) Refunds:

• No refunds will be issued due to late check-in or early check-out.
• In flexible reservations with full or partial refund of cancellations, they will be processed within 10 business days after the request and corresponding confirmation.

(5) Important:

• Extensions of stay require a new reservation.
• All guests must be registered correctly at the time of generating the reservation, otherwise additional costs may be generated upon check-in.
• The availability of accommodation in the same property for additional guests is not guaranteed.
• Guests under 18 years of age can only check-in with a parent or official guardian.
• Price DOES NOT include applicable hotel service charges, charges for optional incidentals (such as minibar snacks or phone calls , etc) or regulatory surcharges. The hotel will evaluate these rates, charges and surcharges at the time of check-out.

Policy Force Majeure

• Natural Disaster:
• Return certificate valid for unused nights within 1 calendar year.
• Not transferable or exchangeable for cash.
• Subject to availability and restrictions.
• Natural Disaster Alert:
• No penalty for changing dates within 72 hours of the alert.
• No Shows:
• No penalty from the issuance of the alert until 5 days after the normalization of the hotel.
• Early Departure:
• Early departure without penalties, receiving certificate for unused nights, valid for 1 year.
• Rescheduling:
• Original fare guarantee for trips within 1 year of the original date.
• Must be rescheduled within 30 days of the natural disaster, with travel restrictions applying. season.
• Policy Changes:
• The policy is subject to change without notice.